We can all agree that learning a new system can be scary. Let’s bring it home; learning how to ride a bike is a hard thing to start as a child. What makes it tough is not the riding but the fear of falling while at it.
Learning POS systems is not hard. Once you get the hang of it all, you will fail to understand how some people find it hard. One thing you must do is be ready to learn about how POS systems work. Interest in learning should be the first step of successful training.
Up to now, you may have changed your perspective on the ease of learning POS systems. However, not all questions have been answered. Stay with me to get to know more about POS systems.
How can My Employees learn POS Systems?
You have probably just gotten a new POS system for your company and are worried about how easy it will be for your employees to learn about the system that is foreign to them. It does not take long to learn about this system.
Your employees will easily learn about the system with effective and purpose-driven training. Stay with me to know how training is done.
Training Your Employees on POS Systems (A Step to Step Guide)
Training is a key factor to consider in employee development. For your employees to use the POS system effectively, you have to ensure that they are well trained. This will equally make them accountable for any error they make.
This article will guide you on how to perform effective training.
1. Understand the POS System
To give credible information about something, you should at least know a thing or two about it. Understand how your POS system works.
Examine the features of the system without leaving out any. If you notice faults during your examination, it is important to let the employees know about them. If some upgrades have been made to the system, learn about them first.
Equip yourself with the tools necessary for training for easy physical training. Ask yourself all questions that your trainees might ask you as you teach them. That way, you will learn more about this system.
2. Do A Physical Training
Now that you know how the system works, it is time for you to teach your employees. One of the best ways of learning is when it is done physically since the demonstration is done up close. This has proven to be more effective than giving employees videos and leaflets to read.
Make the employees learn how orders are made, how transactions are completed, and how to correct errors. This information will be vital to them as they use it and also as they help customers who may be stranded on how it is all done.
3. Transfer HIstorical POS Data from the Old System to the New One
The data on sales and customers is of extreme importance to the employees. You should reassure them that the data is imported since they need that information to recommend products to customers and keep track of sales.
The customer profiles also need to be maintained, and this can only be done by importing historical data.
4. Perform a Real Transaction
You can be sure that the learners have understood what you are teaching by letting them perform a transaction on their own. Be easy on them since it is their first time.
All your employees should make a purchase using all accepted payment modes. The real-life transactions will enable you to encounter the many hiccups that may occur during transactions. Employees will learn how to counter the hiccups as they come.
A real transaction will also let you know if your training was effective.
5. Invite Questions and Feedback
Allow your employees to ask you questions on anything they have concerning the POS. Your answers should also be well-detailed. Feedback will enable you to know the problems your employees face when they operate the system.
Another good thing about feedback is the ability to make improvements you missed out on to the POS.
6. Give Employees Time to Adapt and Learn
It takes a baby many days to start walking upright and in a stable manner. In the process, they fall many times, which reflects us in real life. After we learn something new on the first day, it will take us many more days to fully understand it.
Let your employees have an easy time adapting to the use of this system. Day by day, they will learn fully how it operates. They will also be more confident when using it. As you evaluate their performance, offer training to them from time to time.
Frequently Asked Questions
How do I get POS experience?
Start by getting an easy-to-use and easy-to-learn system. Besides, ensure the POS system is customizable to make operation intuitive, easy, and flexible. That way, you’ll save money and time while getting used to this system.
What are the disadvantages of POS systems?
Disadvantages of the POS system are:
- It is expensive to purchase and maintain.
- It is at risk of malware.
- It relies on the internet.
- It is hard to keep up with upgrades and competitors.
- It comes with security risks which are paid for to avoid them.
What makes a good POS system?
A good POS system has these features:
- It is fast and reliable.
- It connects quickly to your internet.
- Has the ability to give real-time data.
- It gives analytical reports.
- It syncs with the online store and the physical one as well.
- It supports the growth of your business.
How long does it take to code a POS system?
After designing the POS system is finished, it takes 3 to 6 months to code it. The system will serve you for at least 5 to 7 years.